Hyatt Regency Greenwich Appoints Sherry Hicks-Buckles as General Manager

USA, Old Greenwich, Connecticut. August 28, 2019

Hyatt Regency Greenwich is pleased to announce the appointment of Sherry Hicks-Buckles as General Manager. In this role, Hicks-Buckles will oversee all operations of the 373-room hotel in the quaint costal community of Old Greenwich, Connecticut.

Hicks-Buckles, who has a 22-year career with Hyatt Hotels, joins Hyatt Regency Greenwich from Hyatt Regency Atlanta, where she served as Director of Operations. She began her career as a catering administrative assistant in Charlotte, North Carolina and proceeded to handle key food and beverage leadership roles in convention, large business and resort hotels throughout the East Coast including Tampa, Fl., Washington, D.C., Chesapeake Bay, Md. and Boston, Ma.

"Throughout her career, Sherry has been an innovative leader who delivers results and brings our hotels to the next level," said Senior Vice President of Field Operations at Hyatt David Phillips, "She has a passion for caring that has provided new and meaningful experiences for our guests, and inspired our colleagues to be their best. We're very excited for Sherry to bring her talent and energy to our terrific team at Hyatt Regency Greenwich."

Hicks-Buckles brings to Hyatt Regency Greenwich a passion for assisting with professional development of others and community involvement. She was selected by Hyatt corporate as a calibrate mentor, where she oversees development of assistant leadership committee members with future advancement potential in leadership roles. Hicks-Buckles is an active member of the American Hotel Lodging Association and Georgia Women in Leadership. Her dedication to each hotel and community of which she has been a part, has been recognized through her two-time nomination as Hyatt Hotels' Food and Beverage Director of the Year and 2017 Hotel F&B Magazine "Top 50 Women to Watch."

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Hotel Law: A Labor Crisis and Cyber Security

According to a recent study, the hospitality industry accounted for 2.9 trillion dollars in sales and in the U.S. alone, was responsible for 1 in 9 jobs. In an industry of that scope and dimension, legal issues touch every aspect of a hotel's operation, and legal services are required in order to conform to all prevailing laws and regulations. Though not all hotels face the same issues, there are some industry-wide subjects that are of concern more broadly. One of those matters is the issue of immigration and how it affects the ability of hotels to recruit qualified employees. The hotel industry is currently facing a labor crisis; the U.S. Labor Department estimates that there are 600,000 unfilled jobs in the industry. Part of the problem contributing to this labor shortage is the lack of H2B visas for low-skilled workers, combined with the difficulty in obtaining J-1 visas for temporary workers. Because comprehensive immigration reform is not being addressed politically, hotel managers expect things are going to get worse before they get better. Corporate cyber security is another major legal issue the industry must address. Hotels are under enormous pressure in this area given the large volume of customer financial transactions they handle daily. Recently, a federal court ruled that the Federal Trade Commission had the power to regulate corporate cyber security, so it is incumbent on hotels to establish data security programs in order to prevent data breaches. The lack of such programs could cause hotels to face legal threats from government agencies, class action lawsuits, and damage to their brand image if a data breach should occur. These are just two of the critical issues that the December issue of Hotel Business Review will examine in the area of hotel law.