NYC’s The Mark Appoints Manuel Martinez as New General Manager

USA, New York City, New York. November 20, 2019

The Mark is pleased to announce the appointment of Manuel Martinez as General Manager.

With over 20 years of experience in international luxury hospitality, Mr. Martinez has held leadership positions at some of the most prestigious hotels in the world. He began his career at The Palace Hotel in Madrid, Spain, later moving to The Essex House and Ritz-Carlton Central Park South hotels in New York City and Hotel Maria Cristina in San Sebastián, Spain. His extensive experience includes roles as Hotel Manager at The St. Regis New York and General Manager at The St. Regis Washington D.C. Most recently, he was General Manager at The Ritz-Carlton, D.C.

Mr. Martinez is a graduate of Cornell University, where he received a Masters Certificate in Hospitality Management. Additionally, he holds degrees from New York University and Harvard University's Managing Mentor School. A native of Madrid, Spain, Martinez is fluent in both English and Spanish. A long established leader in luxury hospitality, Martinez has been consistently recognized for his dedication to the highest standards of service, attention to detail and guest satisfaction.

"I am honored to join the excellent team at The Mark Hotel New York. I look forward to continue The Mark Hotel's legacy and continue to deliver exceptional hospitality experience to our guests."

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Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.