The Ritz-Carlton, Turks & Caicos Appoints John Hazard as General Manager

Turks and Caicos Islands, Providenciales. January 19, 2021

The Ritz-Carlton, Turks & Caicos, is pleased to announce that John Hazard has been appointed General Manager of the highly anticipated resort, slated to debut in Summer 2021. John is a passionate global hotelier with over 19 years of hotel management experience across the United Kingdom, Middle East and the Caribbean. An industry expert, John will be responsible for all aspects of operations, bringing the legendary Ritz-Carlton service to this world-renowned beach destination.

"John is an exemplary leader whose years of experience in hospitality and continuous drive for excellence make him the perfect fit to bring this prestigious new Ritz-Carlton resort to life," said Alex Fiz, Area Vice President for the Caribbean and Managing Director All-Inclusive, Marriott International. "As General Manager of The Ritz-Carlton, Turks & Caicos, John will lead a team committed to delivering the personalized service and genuine care for which The Ritz-Carlton brand is known, while also creating lasting memories for guests."

In his most recent role as General Manager of the Grand Cayman Marriott Beach Resort, the hotel developed one of the most innovative restaurant concepts in the region and reimagined and launched a new Spa & Retail operation. Under his leadership, John led the team to several years of consecutive great success and growth.

"I am so thrilled to continue my Caribbean journey with the debut of The Ritz-Carlton brand in Turks and Caicos," said John. "This resort will redefine the luxury experience and I am grateful for the opportunity to lead the hotel's wonderful and hardworking Ladies and Gentlemen towards a successful opening in the coming months."

Born and raised in Bath, west of England, John has served as General Manager across various brands in Marriott International's portfolio including, Courtyard by Marriott, Renaissance Hotels, and Marriott Hotels & Resorts. His career with Marriott International in United Kingdom marked many successes including being recognized as Renaissance Hotels international GM of the Year in 2006, overseeing a full hotel renovation, partnering with a Michelin star restaurant, and navigating the London Olympics as a ‘tier 1 sponsor hotel'.

During this time, John also assumed a lead role in Marriott International's Community and TakeCare programs, assuming Board positions on both The Varity Club UK, The Princes Trust and Newlife. As a keen outdoor enthusiast, John used his experiences and training to organize and lead ‘11 x Marriott 3 Peak Challenge Expeditions', a 24-hour endurance challenge, guiding over 500 hosts and associates over the three highest Peaks in Scotland, England and Wales, raising over $700k for the charities involved.

John's career subsequently took him to Qatar where he served as General Manager of the Doha Marriott. One of his key accomplishments while in the Middle East was leading a team that established a Contract Services arm of the business, being awarded a 3-year contract for housekeeping services covering the main palace of The Emir, plus growing and expanding an external commercial laundry facility taking care of the Qatar Airways fleet. In recognition of his efforts, in 2015 John was awarded Hotel and Caterer Middle East and Africa GM of the Year & Hotel of the Year.

Unveiling a new level of luxury on the world's best beach, The Ritz-Carlton, Turks & Caicos is majestically positioned, overlooking the blue waters and white sands of Grace Bay Beach. The resort is slated to offer 155 impeccably appointed rooms and suites. Guests will indulge in breathtaking ocean views, exclusive dining selections and immersive recreational experiences.

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Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.