Gillis Addresses Today's Hospitality Sales Staffing Crisis Through Education, Training and Webinars

Company Empowers Hoteliers Across the Country With Key Initiatives, Tools and Insights to Elevate the Sales Profession

USA, Dallas, Texas. May 19, 2021

As the hotel industry begins to re-open in the United States, Gillis, a consulting, training and sales performance partner organization for hoteliers, announced today the expansion of its training and consulting team to empower hoteliers with key strategies for bridging the sales gap. Gillis works hand-in-hand with top brands such as Best Western and Choice, as well as industry organizations such as AAHOA and IHG Owners Association to ensure hoteliers are prepared and ready to capture business as the industry gradually recovers.

Salespeople and sales as a profession often have a bad rap and the hospitality industry is no exception. Today's modern buyer is more informed than ever before and no longer needs salespeople for information. Gillis is committed to elevating the sales profession to help prepare hotels to engage with today's buyer through training, consulting and ongoing support and our industry recovers.

  • Bridging the sales gap - Some hotels today have either cut their sales staff or have reassigned them to operations to fill staffing gaps. As the industry re-opens, sales professionals need to reset to sell in this new environment. Gillis provides the strategies and tactics to help hotels elevate their internal sales teams by providing buyers with a more valuable experience with their salespeople.
  • Development of award-winning sales training programs - Sales is one of the only hospitality disciplines that doesn't require training or established business practices. To provide hoteliers with relevant training, Gillis has developed sales programs for general managers, front desk employees and sales personnel of major brands that are looking to establish a standard for their sales teams.
  • Building a sustainable sales strategy - As sales practices have evolved over the years, it is critical that hoteliers know how to leverage technology and move beyond selling "rates, dates and space." Gillis provides the insight needed to help its clients understand how to have business conversations vs. sales conversations while seeing through the lens of their customers.

Nathan Polny, director, Partnerships and Member Programs, IHG Owners Association said: "Tammy and the team at Gillis Sales have proven to be an integral allied member for the IHG Owners Association. The sales knowledge, breadth of information, and most importantly practical tools they have offered to our franchisees has been exceptional. Through various Association programs including Expert Session webinars, as well as personalized Gillis sales programs, our franchise members regularly look to Gillis Sales and their tools for up-to-date advice and guidance. They have proven themselves to be knowledge leaders in their field and we are grateful to have them as allied members in our Association."

Tammy Gillis, CEO, Gillis, said: "Those of us who are attracted to hospitality have a genuine desire to serve and help people. We're driven to bring travelers together, welcome them as our guests and deliver great customer experiences. To do that, we need to have the right sales and marketing approach to bring them in. I truly believe that it is time to push the reset button and take a hard look at our approach to sales and its effectiveness. We are committed to helping our clients do just that."


Tags: Sales, training, Dynamic Sales Solution, Cultivating a Culture of Selling, Room to Grow, IHG, Tammy Gillis

About Gillis Sales

Media Contact:

Kim Dearborn
Public Relations Manager
Gillis Sales
T: +1 909-455-4316
E: [email protected]
W: http://www.gillissales.com

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Coming up in November 2021...

Architecture & Design: Wellness is Key


Like every other facet of hotel operations, architecture and design firms are adapting their work to ensure the safety and well-being of both guests and staff. New ways to bring Wellness into hotel spaces are being explored and these solutions are taking on many forms. Hotel designs are incorporating more open floor plans, open air spaces, high ceilings, outdoor areas and operable walls into their spaces. Guests no longer want to be packed into tight areas. More "biophilic" elements are also being incorporated, offering guests the sense of being outdoors. Another trend is the reimagining of guest rooms to support remote work capabilities. Some hotels are converting empty guest rooms into office spaces, complete with effective lighting and suitable backgrounds for video conferencing. Dedicated Zoom Rooms are also becoming increasingly popular. The main goal is to provide guests with a positive experience in a space that feels safe and comfortable. These are some of the architecture and design subjects that will be covered in the November issue of the Hotel Business Review.