Topaz Services Launches New Website

New Site Showcases Topaz Voice Services, Technology, and Trends for Today’s Hotels

USA, Mill Valley, California. April 04, 2023

Topaz Services, a leader in call handling and technology services for independent, luxury and lifestyle hotels, is pleased to announce the release of their new website. The site showcases Topaz's in-depth, hi-touch call handling services, their clients' return on investment, their C5 proprietary call center application and some of the people that make all of that happen.

An interview with Brandon Burtis, Corporate Director of Revenue at Pacific Hotels, highlights the value of partnering with Topaz Services. Brandon shares their journey searching for the right contact center partner, why they chose Topaz and the significant ROI they get from the Topaz voice channel.

Co-founder for Topaz, Eric Gustavson said, "We wanted to illustrate the benefits of partnering with Topaz from a client's perspective and how the guest experience that our contact center provides drives more bookings at a higher daily rate."

Jill Gustavson, co-founder continued, "I love how the new site features some of our Reservations Sales Associates (RSA). Their engagement and talent is key to our offering such substantial revenue success stories. With that in mind, we felt that some of our outstanding staff should share their thoughts and observations."

Topaz had an easy decision in choosing to work with Erik Linhorst, Creative Director at Rogue Art Creative, and his team to design and build the site. Erik had served as a RSA with Topaz in the ‘90s as his first job out of college. On re-engagement with Topaz, he said, "It was immediately clear to me that what sets Topaz apart is the quality and skill of their Reservations Sales Associates, so I felt it was important to showcase their smiling faces throughout the site, using their actual words, names, and images. It was also clear that Topaz's clients love the value they get from their relationship, so I wanted to feature real praise from their actual clients throughout. Hopefully, this new site better reflects the vibrant personalities and enthusiasm for excellence that are the hallmark of Topaz culture. And punctuates the tremendous ROI they deliver to clients."

Topaz Services invites everyone to visit their new website at New features include:

  • Topaz's story ~ how it leads to more bookings and a higher return than other channels

  • Client highlight~ the partnership between Topaz and Pacifica Hotels

  • Topaz staff ~ quotes and interviews, see what makes Topaz Services' culture of caring so alive and meaningful

  • C5 ~ their proprietary Call Center Application and its significant efficiencies

  • Topaz training ~ Topaz University, how it benefits clients hotels and their guests

  • History ~ the company's origins from 1986 to now

About Rogue Art Creative: Rogue Art Creative is a California-based boutique production company helping small businesses, nonprofits and schools express their brand story through visual design, video, and animation.

About Topaz Services

Business Contact:

Gabriel Ruiz
Senior Vice President of Operations
Topaz Services
T: +1 510-628-4488
E: [email protected]

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