Topaz Services Partners With Zoom for Robust Contact Center Platform
With Zoom Contact Center Platform, Topaz Services Now Offers The Efficiency and Effectiveness of Fully Integrated Voice, Chat, and SMS Text Options to Its Client Hotels
Topaz Services, a leader in call handling and technology for independent luxury and lifestyle hotels, announced today that it has partnered with Zoom Video Communications Inc., the industry-leading unified communications platform provider.
In its search to procure and offer a unified Contact Center solution to its hotel clients, Topaz chose the Zoom single communications platform. Through Zoom, Topaz is able to provide its clients with SMS text messaging, team chat, website live chat, as well as essential high-quality voice communication.
"We selected Zoom for the unparalleled quality and versatility of their unified platform", said Eric Gustavson, President at Topaz Services, LLC. "We are thrilled with this new partnership. Now, in addition to full reservation department services, Topaz can increase our client hotels' website productivity by adding live chat with upgrade-to-voice capability."
Zoom is the first omnichannel cloud contact center platform optimized for all channels such as voice, video, SMS, and webchat. Zoom Contact Center platform has built-in analytics that provide clear insight into agent productivity, engagement time, and customer interactions, which in turn leads to both higher hotel guest satisfaction and retention.
About Zoom: Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact center, smart recordings, whiteboard, and more, in one offering. Founded in 2011, Zoom is publicly traded (NASDAQ: ZM) and headquartered in San Jose, California. Get more info at zoom.com