Topaz Services Partners With Zoom for Robust Contact Center Platform

With Zoom Contact Center Platform, Topaz Services Now Offers The Efficiency and Effectiveness of Fully Integrated Voice, Chat, and SMS Text Options to Its Client Hotels

USA, Larkspur, California. May 29, 2023

Topaz Services, a leader in call handling and technology for independent luxury and lifestyle hotels, announced today that it has partnered with Zoom Video Communications Inc., the industry-leading unified communications platform provider.

In its search to procure and offer a unified Contact Center solution to its hotel clients, Topaz chose the Zoom single communications platform. Through Zoom, Topaz is able to provide its clients with SMS text messaging, team chat, website live chat, as well as essential high-quality voice communication.

"We selected Zoom for the unparalleled quality and versatility of their unified platform", said Eric Gustavson, President at Topaz Services, LLC. "We are thrilled with this new partnership. Now, in addition to full reservation department services, Topaz can increase our client hotels' website productivity by adding live chat with upgrade-to-voice capability."

Zoom is the first omnichannel cloud contact center platform optimized for all channels such as voice, video, SMS, and webchat. Zoom Contact Center platform has built-in analytics that provide clear insight into agent productivity, engagement time, and customer interactions, which in turn leads to both higher hotel guest satisfaction and retention.

About Zoom: Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact center, smart recordings, whiteboard, and more, in one offering. Founded in 2011, Zoom is publicly traded (NASDAQ: ZM) and headquartered in San Jose, California. Get more info at

About Topaz Services

Business Contact:

Gabriel Ruiz
Senior Vice President of Operations
Topaz Services
T: +1 510-628-4488
E: [email protected]

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Coming up in October 2023...

Hotel Revenue Management: The Age of Big Data

The future of hotel revenue management lies in the adoption of ever more sophisticated software and technology, especially as it pertains to forecasting and pricing. For revenue professionals, the Age of Big Data has arrived. Managers are utilizing systems that employ leading-edge algorithms and machine learning, along with business analytics and data visualization tools. These tools communicate complex information more effectively, allowing managers to understand the key components driving demand and revenue. They have the ability to analyze real-time external and internal data, produce reports, and integrate information - all on a single platform - in order to improve performance. Managers are also utilizing  geographic information systems (GIS) which incorporate geographic data into forecasting. GIS also help decision-makers identify information in a visual way that cannot be detected through traditional data analysis. The October issue of the Hotel Business Review will report on how some hotels are integrating Big Data into their revenue management strategies.