Topaz Services Selected by Zaza Hospitality, LLC to Provide Voice Reservation Services
Topaz Services, a leader in reservation call handling for independent luxury and lifestyle hotels, was chosen by Zaza Hospitality, LLC to provide Contact Center services to their four luxury properties: Hotel Zaza Dallas, Hotel Zaza Houston Memorial District, Hotel Zaza Houston Museum District, and Hotel Zaza Austin.
All four property locations are live on Topaz's proprietary C5 Call Center booking platform which integrates with SHR's Windsurfer. C5's intuitive reservation system provides robust data and images to Reservations Sales Agents, allowing them to assist each caller, make a connection and create a positive guest experience. Topaz typically converts 55-60% of reservation calls into bookings.
Zaza Hospitality, LLC invites travelers into a unique sensory experience by combining the luxurious ambiance of a theatrical resort with the comfort and style of a boutique hotel. Striking the perfect balance between refinement and relaxation, extraordinary design meets complete functionality for business and leisure travelers alike. Elegant accommodations and sophisticated amenities provide consistently inspiring stays. From elite accommodations and extensive meeting space to culinary excellence and personalized service, the Texas boutique hotels offer diverse and exquisitely rendered experiences.
"We feel lucky to have found Topaz, they are the perfect complement to Hotel ZaZa - super attentive to detail, quick to address concerns, passionate and kind. Every layer of their service has been nothing short of excellent; we are pleased with their sales performance and our guests compliment the customer service. A match made in heaven!", said Lisa Fuentes, Vice President of Brand Strategy, ZaZa Hospitality.
"We could not be more pleased with adding the Hotel Zaza collection to our portfolio of hotels," said Eric Gustavson, President of Topaz Services. "We pride ourselves on Genuine Hospitality and that's just what ZaZa Hotels' guests expect and deserve. Our high priority on quality customer service results in superior call conversion, bringing more of our partner hotels' revenue to the bottom line."
About Zaza Hospitality, LLC: ZaZa Hospitality, LLC, a luxury hotel company in Texas, has over eight decades of combined hotel management and development experience. Its philosophy is predicated upon delivering a unique and memorable experience to each and every guest. ZaZa Hospitality, LLC combines fashion-focused design with exemplary service standards to compete directly with the finest hotels in the world. For more information, please visit www.hotelzaza.com.