Topaz Services Announces Its C5 Booking System Integration With Stayntouch PMS
Topaz Services, a leader in reservation call handling for boutique hotels and lifestyle hotels, announced the integration of its hotel call center reservation platform C5 with Stayntouch's cloud hotel property management system (PMS).
Stayntouch and Topaz share the mission to empower the hotel's staff to elevate guests' experiences. Stayntouch does this through their intuitive and guest-centric cloud PMS which streamlines a hotel's daily operations. And Topaz's dynamic reservation user interface, C5, creates the opportunity for the Reservation Sales Agent (RSA) to sell the hotel as if on property. C5's call-centric architecture gives the RSA exactly the information they need at the right time in the call. This efficient environment allows the RSA to build a genuine connection with the caller. The RSA can easily navigate through a call offering real-time rates and inventory, detailed hotel information and access existing reservations. C5's attributes lead to higher conversions and increased revenue.
Hoteliers using Stayntouch can easily add Topaz Services as their voice channel as onboarding and system integration is efficient. A go live date is accomplished in as little as three weeks.
"We are excited to be entering this partnership with Topaz Services," said Michael Heflin, CRO at Stayntouch, "C5 will empower Stayntouch customers by streamlining the call reservation process. Now, RSAs will have instant access to the critical information they need to make the reservation and engage with the prospective customer. In this sense, C5 will enable Stayntouch customers to worry less about making bookings, so they can focus more on doing what they do best 一 serving their guests."
"With difficult staffing issues these days, it is even more important to put strong technological tools at the disposal of our reservations' teams. C5's data and image rich, ultra-efficient design, enables RSAs to connect with guests confidently and convert the call into a booking efficiently and accurately. As hoteliers implement strategies to drive direct business, the voice channel deserves a sophisticated booking tool. We are proud to partner with StaynTouch to give our hotel clients the best tools and resources possible," said Eric Gustavson, President of Topaz Services.
About Stayntouch: Stayntouch provides a cloud-native, guest-centric, and fully mobile hotel property management system (PMS) and over 1100+ integrations, enabling hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests. Backed by a team of professionals with deep roots in the hospitality industry, stayntouch is a trusted partner to many forward-thinking hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group, and Modus Hotels. Stayntouch is also a preferred PMS partner to some of the leading independent hotel collections around the world including; Design Hotels, an Independent Marriott Brand, and Curator Hotel & Resort Collection.
About Topaz Services
Senior Vice President of Operations
T: +1 510-628-4488
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