Safety Top Concern for Business Travelers

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. October 14, 2008

SEPTEMBER 27, 2006. Business travel is a stressful event. Between arranging flights, navigating through security, getting enough rest and finding your way around in a strange city, the average business traveler has little time left over to worry about his technology needs on the road.

But by following a few simple tips you can make your business trip more enjoyable, and avoid the kind of technology disaster that could ruin even the best business meeting.

"Traveling is stressful, whether for work or pleasure, but technology should make your trips easier without adding to that stress," said David A. Milman, founder and CEO of RESCUECOM. "It can feel helpless when your computer is not functioning properly on the road. It can seem as if there is nobody to help you, which is why RESCUECOM has provided recommendations to assist the traveling public when they travel with technology."

The Technology Tip Sheet includes the following Do's and Don'ts:

DO:

• DO Power Up! Make sure you fully charge your laptop before traveling. Bring all your chargers and adapters for your handhelds, computers and cell phones. If you have a spare battery, charge and pack it as well.

• DO Check Your Battery -- Not just to make sure it's charged, but whether it's allowed on the plane at all. Some airlines, such as Virgin Atlantic, have banned certain Dell and Apple batteries on their flights, due to concerns about overheating and explosions.

• DO Encrypt. Ensure that your data is safe. Encrypt and password- protect sensitive files. Don't conduct any confidential business via a wi-fi connection in the airport or at your hotel. Make sure your IT department or computer support consultant has set up a Virtual Private Network for you to conduct e-mail activity on the road.

• DO Find the Outlets. There are electrical outlets on many airplanes (remember to pack that adapter). When in a coffee shop or a hotel lounge, look for outlets so you can save your battery life.

• DO Mix Business and Pleasure: Make sure to bring your cell phone, movies, games, audio books and any other items that might provide entertainment on a long flight or during a layover.

• DO CALL FOR HELP. If your computer is acting up or your blackberry is not getting your e-mails, who are you going to call? RESCUECOM is the only national computer repair company that can be on-site in less than an hour in an emergency. And when you are 3,000 miles from your home or office (or your home office), and your computer breaks, that can be a disaster. Just dial 1-800-RESCUE7.

DON'T:

• DON'T GET CAUGHT. Check your laptop, especially if it is a company computer, to make sure you have all the correct programs loaded.

• DON'T ASSUME that your hotel has high-speed or Wi-Fi access. Visit the hotel website or call ahead.

• DON'T FORGET to check with your wireless phone/PDA provider to ensure you have voice and data access along your route. Several cellular phone providers have come out with internationally compatible cell phones in recent years (most using the "GSM" standard), though many phones only work in the U.S., so some international travelers may have to rent an extra phone for their trip.

• DON'T DISTURB OTHERS. Use noise reducing headphones when working on your laptop or listening to the in-flight movie.

• DON'T LEAVE HOME WITHOUT IT. Not your credit card, but your "thumb drive." As the price of flash memory "thumb drives" has dropped while their memory has increased, more and more executives are using these handy little drives to store and transport presentations, files and important documents. These can be very helpful and even allow you to leave your laptop at home in some situations, though it is important to password protect and encrypt your data, in case the drive is lost.

RESCUECOM is the only national computer repair and technology support company that offers emergency, one-hour on-site service from coast to coast. That allows business travelers at hotels, retreats, off-site meetings and long layovers to get the emergency computer repair they deserve and expect.