Recruitment Lessons from My Favorite Hotels in the World
By Joyce Gioia CEO, Employer of Choice International, Inc. | October 02, 2011
General Managers worldwide face different challenges in recruitment. How they handle those challenges to provide the highest levels of service is a reflection of their leadership. And their strategies and tactics provide great insights for their peers.
Visit hotel schools
For a long time I have recommended to clients of all kinds that they go into the schools. Recently, I was pleased to discover that one of our favorite GMs, Fintan Odoherty from the Windsor Plaza Hotel in Saigon (now Ho Chi Min City), does just that.
Odoherty personally visits the 10 to 12 hotel schools in his city and "lectures" to interested students. His last topic was "the importance of communication in hotels". His presentation was preceded by his Human Resources Director delivering a talk on their property, and he finished the program with a look at "a typical day in the life of a Hotel Manager".
"The presentation generated so much interest that I had to bring the question and answer session to a halt after one and a half hours!", said Odoherty. These sessions and others conducted by his managers are so successful that they have quite a few students start with them part time, while they are still in college.
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