The Internet - Mistakes Companies Make In Computer/Internet Crime Prevention
By Peter Goldmann President, FraudAware Hospitality | April 01, 2010
The report also shows that last year, brand Web sites were the source of 66% of the brands' centrally booked Internet reservations.
The resounding message, of course, is that Internet-based business is rapidly becoming the preferred method for booking reservations.
Importantly, this trend is only the latest in a series of transitions of hotel business operations to electronic protocols. Food and beverage transactions...automated check out and electronic room keys have been standard operating procedure for years.
The Security Challenge
Why is this important? Along with the wonderful employee productivity and financial payoffs of electronic operations has come an enormous new challenge for management: Cyber-crime.
Despite the whiz-bang capabilities of high-tech customer data storage, transaction archives, and networked computing, the opportunities for cyber-criminals to steal confidential data...manipulate financial numbers...and embezzle money are more plentiful than any hotel executive would really want to know.