Hospitality Employment Trends: What to Expect in 2011
By Jamie Womack Vice President, Corporate Marketing & Sales Training, Careerbuilder | February 20, 2011
After taking its share of hits during the recession, hiring in the hospitality industry, like most industries nationwide, is likely to be stronger in 2011 than in 2010. Recent improvements in hotel occupancy levels and brighter forecasts for 2011 signal a recovery as more business and leisure travelers pack their bags. It may, however, take several months before hiring within the industry rebounds from the historically low levels of the past two years, according to a CareerBuilder survey of more than 110 hospitality hiring mangers. The multi-sector survey was conducted online by Harris Interactive© from November 15 to December 2, 2010 among hiring managers and U.S. workers.
The improved hospitality industry outlook brings with it a dozen trends hotel hiring managers should be aware of for 2011. Hospitality workers are feeling more optimistic and are open to new opportunities being created by the improving economic situation throughout the U.S. and within the industry. Concerns expressed by hospitality employers range from keeping top talent to operating with less head count and few dollars to reward employees for a job well done.
Maintaining Top Talent
Of greatest significance is the concern many managers have with keeping top workers. Maintaining a sustainable work force of top talent builds bench strength for successful succession planning and ultimately helps drive profitability and long-term viability. Thirty-nine percent of hospitality managers are concerned that their best talent will leave their organizations once the economy improves. Employers fear heftier workloads and longer hours will take their toll on worker morale.
Thirty-nine percent of hospitality employers also reported that their current staffs are smaller than pre-recession levels. Of those employers, most anticipate no adjustments to staff levels in 2011, with 81 percent reporting that they have become accustomed to handling the workload with less headcount. Others pointed to their business changing focus and hiring in other areas as reasons for diminutive staffing levels.