Turtle Bay Resort's Best Practices in Sustainability

By Carl Kish Co-Founder, STOKE Certified | May 10, 2015

Co-authored by Dr. Jess Ponting, Co-Founder, STOKE Certified

As the only hotel on Oahu's Fabled North Shore, Turtle Bay Resort takes its role in preserving and enhancing the North Shore's rich Hawaiian culture, surfing heritage, and fragile ecosystems very seriously. Since 2010, the resort has been transformed under the leadership of Replay Resorts and has significantly raised the bar in terms of sustainability best practices by introducing two conservation easements totalling 1,134 acres, green roof installations, rooftop solar panels, and integrating authentic Hawaiian culture into every facet of the operation.

Turtle Bay Resort completed sustainable design renovations in 2014 that include a 59,000-square-foot native plant and rock garden on all lower rooftops. In addition to stunning views of the coastline and nearby surf breaks, every room in the resort overlooks these elevated gardens. Green roofs significantly reduce the energy used to cool the resort, double the lifespan of the roofing materials, and greatly reduce the amount of stormwater runoff which mitigates erosion. Perhaps most importantly, green roofs act as a natural filter for pollutants in runoff.

Replay Resorts have also opened 847 acres of resort land and 4.5 miles of shoreline to the public for everyone to enjoy and have the opportunity to hang out with professional athletes, celebrities, and artists in "the living room of the North Shore". Guests are able to access the inaccessible through the services of experienced local guides that include former professional surfers, big wave legends, and spearfishing world champions.

If guests want to learn about hiking trails, or when the Humpback Whales migrate past Kuilima Point, then the one stop shop for environmental and cultural interpretation is the Guidepost Experience Center right in the middle of the hotel lobby. Equipped with interactive devices, and staffed by the best guides in the business, the Guidepost is designed to allow guests and visitors access to any information about the Resort and its surrounding community, surf, activities, marine wildlife, and cultural events.

Giving back to North Shore communities is an integral part of Turtle Bay's sustainability management system and the Turtle Bay Foundation was established in 2012 to drive community development initiatives. In 2013, the Foundation gave out $50,000 in grants and scholarships for 36 nonprofit organizations and college-bound students on the North Shore. In addition to providing hundreds of backpacks annually to Operation Backpack; feeding the homeless during a North Shore holiday meal; and providing holiday gifts for local families as part of the Christmas Tree of Hope; the foundation oversees numerous charitable contributions, including the preservation of historic and cultural sites; educational and cultural activities; health care, housing and job-training programs.

Choose a Social Network!

The social network you are looking for is not available.

Close

Hotel Newswire Headlines Feed  

Jane Segerberg
Pamela Barnhill
Clifford Ferrara
Zoe Connolly
Bhanu Chopra
Kevin Wilhelmsen
Frank Meek
Marina Blickley
Andrew Dyer
Douglas Aurand
Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.