Six Tips to Welcoming New Hotel Employees and Building a Loyal and Gratified Team
By Shannon Colbert Vice President of Sales and Marketing, Endeavor Hospitality Group | November 04, 2018
There's no place like home. And when your career is in hospitality, top priority is creating a welcoming sense of home for your employees, a place where they feel they belong. Hotels provide a space that is both inviting and an escape from your home routine, a place where you can experience a new city and get a taste of a lifestyle different than their own.
Having spent the last 20 years in this industry, I've had a front row seat to experience a myriad of hospitality functions – from front of house customer service and back of house staff positions to hotel operations and executive leadership, and everything in between. The overarching theme I've learned in a career spent amongst countless hospitality workers and guests is the importance of taking impeccable care of employees and treating them with the same level of intention and attention provided to guests.
Ensuring guests have the best possible experience starts with making employees feel at home and treating them like dear family. Having a staff that feels wholly welcomed and connected to one another provides the atmosphere for our guests to recharge and explore their destination with a sense of ease.
Below are six tips and best practices for onboarding new team members and keeping them happy and engaged.
1. Look Beyond the Resume
While resumes serve as a great starting point when seeking out a new candidate, there's tremendous value in understanding each person's individual core values, attitude and methods for handling difficult situations. For instance, at Endeavor Hospitality Group, we are incredibly intentional in our hiring process all the way through to our welcome ritual. We want to know the human nature of an individual, their personality, and the distinct contributions only they can make. As a company, you can teach the skills needed to fulfill the requirements of a job. However, what makes teams dynamic and competitive are the personalities, individual skill sets and unique vantage points that commingle to make up your hotel's approach to the guest experience and to differentiate your brand from others.
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