How to Get Better Results Through Better Conversations
By David Lee Founder, humanNature@Work | March 23, 2014
The "moral" of this article is: Every better business result requires a better conversation." Every business result you want from your team involves engaging them in a conversation…actually an ongoing conversation. Whether it is a more gracious, welcoming guest experience; better teamwork; or employees showing more ownership and initiative, if you want better results than what you've been getting, you will need to engage them in better, more effective, more productive conversations. In this article, you will learn a six-step protocol that sets the stage for a productive conversation; a conversation that leads to commitment rather than compliance, a conversation that brings you the better results you desire.
What better results do you want from your team?
Is it for them to make decisions without always having to come to you?
Do you want them to embody Ritz Carlton's credo of "Radar On/Antenna Up" and tune more fully into your guests' unexpressed needs and responding creatively?
Maybe you would like your team to act more like a team, where they have each other's back and cheerfully pitch in to help each other.
Whatever better results you need from your team will require a better conversation. The conversations you've had in the past have yielded your current results. To get different results will require different-and more effective-conversations. That's because, to paraphrase an old saying, "Insanity is having the same kinds of conversations with people and expecting different results."