MarketTools Honors Newmarket with Third CustomerSat ACE Award
Excellence in Customer Service
PORTSMOUTH, NH, December 15, 2008. Newmarket International, Inc., the leader in sales and catering solutions for the hospitality industry, today announced that MarketTools, Inc., the leading technology and solutions provider of Customer Insight Management solutions for the world's market leaders, has awarded the company with its 2008 CustomerSat Achievement in Customer Excellence (ACE)TM Award. This marks the third consecutive year that Newmarket(R) was recognized with this honor in the areas of support and project management. The award acknowledges Newmarket's commitment to provide the best service and support for its customers.
The company secured four ACE awards in total, winning again in the areas of Platinum Support, Worldwide Support, US Support and Project Management. Newmarket's Project Management is part of its Professional Services group which provides an array of consulting, project management and data services to its customers. Receiving a CustomerSat ACE Award demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. It also recognizes those responsible for serving customers in the recipient's organization.
"We are delighted to recognize Newmarket International for its commitment to achieving the highest levels of customer satisfaction," said John Chisholm, executive VP of MarketTools and general manager of CustomerSat. "Other measures come and go, but satisfaction is the most enduring and consistent predictor of customer loyalty, which translates into revenue and long-term profitability. The CustomerSat ACE Award validates Newmarket's ability to deliver on its promise to customers."
"We are honored to be recognized again by CustomerSat with these four ACE Awards," said Sean O'Neill, Chairman and Chief Executive Officer, Newmarket International, Inc. "In total, this is the eighth consecutive year that our support and service efforts have been awarded by a third party organization. These awards prove our commitment to providing our customers with the best products and support year after year."
For more information about the CustomerSat ACE Awards, visit http://customersat.com/Services/aceawards.asp .
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