LXR Luxury Resorts Selects Virtual-Agent Services
As Exclusive Provider of Contact Center Services
SCHAMBURG, IL, December 7, 2005. Virtual-Agent Services (VAS) announced today that it has partnered with LXR Luxury Resorts to be LXR's exclusive vendor of hotel reservations. LXR includes some of the most revered resorts and hotels in the world.
LXR Luxury Resorts, the most exciting new collection of prized resorts and hotels in the world, offers leisure guests and corporate clients a variety of distinct destinations-each evoking its own unique personality and locale.
"Providing a seamless transition for our customers is of the utmost importance at LXR," said John C. Tolbert, LXR president of sales and marketing. "VAS has been able to accommodate multiple cutovers on an aggressive schedule in order to assure our customers' expectations of superior service are being met."
Award-winning VAS has elevated the expectations of contact center clients and their customers by focusing on service quality as well as price. Offering better service, higher retention of experienced agents, and increased customer satisfaction, VAS has become a leader in the hospitality industry. With locations established in the United States, Canada, and Italy, VAS currently provides inbound voice services to a number of high profile clients including TravelCLICK, Passkey International, Morgans Hotel Group, Dolce International, Luxe Worldwide Hotels, CVS Pharmacy, CenterPoint Energy Minnesota Gas, and Mobil Travel Guide.
"The quality of service in the central reservation office is critical when the agent is accepting inbound calls and is asked to market and book reservations at a world class hotel or resort," commented Nancy Lewis, executive vice president of client services for VAS. "LXR's collection demands quality, accuracy, and results. VAS' reputation is based on providing that service. We are honored to have been selected by LXR Luxury Resorts and look forward to supporting their hotels with the exceptional service for which we are known."
VAS will service the following LXR properties: El Conquistador Resort and Las Casitas Village, El San Juan Hotel & Casino, and Condado Plaza Hotel & Casino in Puerto Rico; The Boulders Resort in Carefree, Arizona; The Peaks in Telluride, Colorado; Bel Age in Los Angeles; Carmel Valley Ranch in Carmel; Rose Hall Resort & Country Club in Montego Bay, Jamaica; Park Shore Waikiki in Honolulu, Hawaii; The Reach Resort and Casa Marina Resort in Key West; The Buena Vista Palace in Walt Disney World Resort in Lake Buena Vista, Florida; and The Saratoga resort and the Rihga Royal in New York. Also included are Florida's famed Boca Raton Resort & Club in Boca Raton, the Bahia Mar Beach Resort & Yachting Center in Fort Lauderdale, and The Registry Resort & Club (soon to be Naples Grande) and Edgewater Beach Hotel & Club in Naples. Additionally, VAS will service LXR sister companies, Prime Hospitality and Wellesley Inn & Suites.
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
