Marriott Expands Online Pre-Arrival Planning
To Meetings And Conferences Worldwide
WASHINGTON, DC, August 10, 2006. Marriott International, Inc. (NYSE:MAR) announced the expansion of At Your Service(R) pre-arrival planning to meetings and events worldwide.
The complimentary service is part of Marriott's Spirit to Serve Our Guests initiative and will be available at nearly 2,500 hotels worldwide, including Marriott Hotels & Resorts, JW Marriott Hotels & Resorts, Renaissance Hotels & Resorts, Courtyard, SpringHill Suites, Fairfield Inn, Residence Inn, TownePlace Suites and Marriott Conference Centers.
As a part of the pre-arrival planning for groups, Marriott will make the optional service available to meeting planners so attendees can receive details of their stay five days prior to arrival. Resort meeting attendees will receive an e mail 14 days in advance. The pre-arrival e mail will include a reservation confirmation, information about property-specific amenities, the weather forecast, maps, directions and transportation from the airport and local area information.
'We have received great feedback from customers on our pre-arrival planning service, which is already available to business and leisure travelers,' said Mike Beardsley, senior vice president, national group and field sales, Marriott International, Inc. 'Now meeting planners can choose to extend this popular service to their attendees as an added value of convenience and information.'
The pre-arrival planning service, launched early last year, was created after 80 percent of guests surveyed said they would book their next trip with Marriott if they received information about their stay that was personalized, reassuring and timely. The At Your Service(R) pre-arrival planning service is a part of Marriott's Spirit to Serve Our Guests initiative, which focuses on building personal relationships with customers and providing excellent products and services when and how guests want them.
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
