Kelly Steward Named GM of The Ritz-Carlton, Cleveland
March 26, 2013 - The Ritz-Carlton, Cleveland announces the arrival of its new general manager, Ms. Kelly Steward. Ms. Steward brings more than 20 years of hospitality experience to her role, with 12 of those years spent with The Ritz-Carlton Hotel Company. In her new position, Ms. Steward will manage all operations for the luxury Cleveland hotel.
Ms. Steward joined The Ritz-Carlton family in 2001, as Guest Services Manager for The Ritz-Carlton, Naples in Florida. While with the legendary Naples resort, Ms. Steward also held the positions of Front of House Manager at The Ritz-Carlton, Naples Golf Resort. She then moved to The Ritz-Carlton, St. Louis as Executive Assistant Manager, Rooms Division, a position she also held at The Ritz-Carlton, Dallas. Ms. Steward was then promoted to Director of Operations at The Ritz-Carlton, Charlotte, a LEED Gold certified hotel. Most recently, Ms. Steward served as Hotel Manager for The Ritz-Carlton, Los Angeles - the heart of the thriving L.A. LIVE entertainment complex.
During her tenure with The Ritz-Carlton Hotel Company, Ms. Steward has been recognized as a Master Analyst and was nominated in 2005 for the J. Willard Marriott Award of Excellence. Ms. Steward is also certified as a Leadership Center Speaking Ambassador and has served as an opening trainer for 15 Ritz-Carlton properties.
Ms. Steward holds a Bachelor of Arts degree in Hotel Management from The Ohio State University and is looking forward to being an active member of the community.
About The Ritz-Carlton Hotel Company, L.L.C. The Ritz-Carlton Hotel Company, L.L.C. of Chevy Chase, Md., currently operates 82 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service. For more information, or reservations, contact a travel professional, call toll free in the U.S. 1-800-241-3333, or visit the company website at www.ritzcarlton.com. The Ritz-Carlton Hotel Company, L.L.C. is a wholly owned subsidiary of Marriott International, Inc. (NYSE: MAR)
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
