Carlson - The Americas Announces Realignment and New Leaders
To Support Guest Experience Strategies
MINNEAPOLIS, MN, September 21, 2006. Carlson Hotels Worldwide - The Americas (CHAM) announced company realignment to support its customer- centered strategies, which includes the creation of a dedicated research and development team, a guest experience and brand standards area, and new leaders.
Kevin Hanstad has joined the team as vice president of Customer Research & Insights; Bret Smith, formerly vice president of Construction, has taken on a new role of vice president of Product & Design; and Jim Grimshaw has been promoted to vice president of Guest Experience and Brand Standards. Carlson Hotels Worldwide portfolio of brands includes Regent International Hotels, Radisson Hotels & Resorts(R), Park Plaza(R) Hotels & Resorts, Country Inns & Suites By Carlson(sm) and Park Inn(R).
"We are taking a holistic look at how our guests experience our hotels. With solid data to drive our decisions, we will develop new prototypes for Radisson and evolve our older Country Inns & Suites," Carlson Hotels President Yvonne La Penotiere said. "The realignment of our teams around the customer is key to our ability to excel in this rapidly changing and dynamic hospitality marketplace."
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