The Alexander, a Dolce Hotel, Welcomes Barry Cockrum as General Manager

USA, Indianapolis, Indiana. July 16, 2019

The Alexander, A Dolce Hotel in the CityWay area of downtown Indianapolis, is thrilled to announce Barry Cockrum as its new general manager. Cockrum brings more than two decades of experience in the hospitality industry to the 209-room, art-centric hotel, and will oversee daily operations, budgets, sales and marketing.

"Since joining the team in 2013, Barry has been a symbol of positive leadership and unwavering commitment to both our culture and brand," said Richard Maxfield, Senior Vice President, Operations, for Wyndham Hotels & Resorts, Inc. "He has a proven track record with a commitment to excellence, dedication to deliver exceptional service to guests and customers, and the passion to train and professionally develop others."

Cockrum has been with The Alexander as its Director of Sales & Marketing since March 2013 and has been recognized several times for his leadership, earning company-wide accolades like the Dolce Global Sales Leader of the Year award and the Global Director of Sales & Marketing of the Year award. Cockrum previously was a Senior Account Executive at JW Marriott Indianapolis, and the Director of Sales & Marketing for the Indianapolis Marriott Downtown and the Detroit Marriott at Centerpoint.

As an Indiana native, Barry's passion for the community is apparent through his affiliations and board member titles with Indiana branches for the Leukemia Society of America, American Heart Association, and Professional Convention Management Association, among other organizations.

"The Alexander is now known for a certain standard of prestige which is attributed to our talented team that truly cares about each individual guest," said Cockrum. "I look forward to continuing that legacy and bringing the best of Indianapolis art, culture and hospitality to all of our visitors, both internationally and within our neighborhood."

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.