Radisson Hotel Group Appoints Aly El-Bassuni as Chief Operating Officer for the Americas

USA, Minnetonka, Minnesota. November 05, 2019

Radisson Hotel Group today announced the appointment of Aly El-Bassuni as Chief Operating Officer in the Americas. El-Bassuni previously served as Senior Vice President, Franchise Operations for the Americas at Radisson Hotel Group. In this newly created role, he will be responsible for driving operational strategies across the Americas for Radisson Hotel Group's franchised and managed hotels. He will continue reporting to Ken Greene, President, Americas, Radisson Hotel Group.

"Aly's vast experience in the hospitality industry sets an ideal foundation for him to drive synergies and collaboration across both our franchised and managed operations," said Greene. "In this new role, his team will help position our Americas portfolio for long-term success as they achieve the goals outlined in our five-year plan initiatives, while building meaningful relationships with our owners and partners."

El-Bassuni will continue to lead the Franchise Operations, Owner Relations, Retention Services, Guest Experience, and Safety and Security functions across all brands in the Americas. Together with his teams, they are responsible for improving hotel performance and the guest experience by engaging key stakeholders with the company's resources.

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Coming up in December 2019...

Hotel Law: A Labor Crisis and Cyber Security

According to a recent study, the hospitality industry accounted for 2.9 trillion dollars in sales and in the U.S. alone, was responsible for 1 in 9 jobs. In an industry of that scope and dimension, legal issues touch every aspect of a hotel's operation, and legal services are required in order to conform to all prevailing laws and regulations. Though not all hotels face the same issues, there are some industry-wide subjects that are of concern more broadly. One of those matters is the issue of immigration and how it affects the ability of hotels to recruit qualified employees. The hotel industry is currently facing a labor crisis; the U.S. Labor Department estimates that there are 600,000 unfilled jobs in the industry. Part of the problem contributing to this labor shortage is the lack of H2B visas for low-skilled workers, combined with the difficulty in obtaining J-1 visas for temporary workers. Because comprehensive immigration reform is not being addressed politically, hotel managers expect things are going to get worse before they get better. Corporate cyber security is another major legal issue the industry must address. Hotels are under enormous pressure in this area given the large volume of customer financial transactions they handle daily. Recently, a federal court ruled that the Federal Trade Commission had the power to regulate corporate cyber security, so it is incumbent on hotels to establish data security programs in order to prevent data breaches. The lack of such programs could cause hotels to face legal threats from government agencies, class action lawsuits, and damage to their brand image if a data breach should occur. These are just two of the critical issues that the December issue of Hotel Business Review will examine in the area of hotel law.