How To Use View Through Tracking To Spike Your Hotel Bookings

By Ryan Bifulco Founder & CEO, Travel Spike | December 02, 2012

What is the top thing that every hotelier wants? If you guessed "more bookings" you are correct. What if I told you that one of the best ways to get more bookings is to buy some banner ads? You might be thinking that banners are useless since nobody clicks on them anymore. But what you might not know is that banner ads actually produce tons of bookings. It turns out the people who do NOT click your banner still visit your hotel website directly a few days or a few weeks later to book!

A traveler sees your banner which influences him to consider your property. Think of a banner ad as an outdoor billboard on the Internet. You drive by that billboard and of course cannot click it. But you do read it, remember it and take action later on. A banner ad it turns out has the same effect as it clearly influences purchases both online and even offline.

You can track who saw your ad but did not click it. Those users that viewed a banner ad had a .35 correlation to a booking compared to users who clicked a banner ad only showed a .01 correlation to bookings according to comScore who is a leader in digital measurement and research. You can read the study between comScore and Pretarget here.

I also came across some research from Media Post that showed that a banner ad impression influences 70% of all user conversions or bookings. So that suggests that most people who click your ad do not end up booking. Another study from Comscore showed that running banner ads leads to a 274% boost in the number of searches for your brand on search engines. So the extra benefit of running banner ads is that you increase the amount of traffic you get to your site that comes from search engines. This concept makes sense as people are more likely to type your product into Google after they have been exposed to your brand online.

Most of your bookings will actually come from people who saw your banner but did not click. That is called a view thru booking. Most hotels and other travel suppliers use a view thru window of time to give credit for bookings made after the banner was viewed. Typically that window ranges from 7 to 30 days so that you allow enough time for the user to make their purchase after being influenced by the banner ad. Your hotel simply places view thru tracking pixels on your booking engine confirmation page. Most booking engine vendors can accept the tiny piece of code or pixel that must be inserted into your engine to track bookings. Those pixels match up to the banner ad that was served to the traveler so that hoteliers can give credit to the right advertiser that influenced the booking. I have seen 25-100 times more airline and hotel bookings from view thrus compared to bookings that happen after a direct banner click.

For example let's take Hotel ABC that runs a banner ad promoting a $129 sale on a travel website called Travel Site #18. A user would view that hotel's $129 banner ad but not click on it. That user would recall the ad and visit the property's website directly 10 days later to book. Using view thru tracking, Hotel ABC would know that the booking was made by a guest from Travel Site #18. This is called a view thru booking.
If your goal is bookings, then you should not judge your online campaign solely on impressions or clicks. You should know how many bookings you racked up and how much revenue you generated from each advertising placement. Even if a traveler saw your ad but did not click, you still need to attribute that booking partially to the outlet that influenced that purchase.

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Coming up in June 2019...

Sales & Marketing: Selling Experiences

There are innumerable strategies that Hotel Sales and Marketing Directors employ to find, engage and entice guests to their property, and those strategies are constantly evolving. A breakthrough technology, pioneering platform, or even a simple algorithm update can cause new trends to emerge and upend the best laid plans. Sales and marketing departments must remain agile so they can adapt to the ever changing digital landscape. As an example, the popularity of virtual reality is on the rise, as 360 interactive technologies become more mainstream. Chatbots and artificial intelligence are also poised to become the next big things, as they take guest personalization to a whole new level. But one sales and marketing trend that is currently resulting in major benefits for hotels is experiential marketing - the effort to deliver an experience to potential guests. Mainly this is accomplished through the creative use of video and images, and by utilizing what has become known as User Generated Content. By sharing actual personal content (videos and pictures) from satisfied guests who have experienced the delights of a property, prospective guests can more easily imagine themselves having the same experience. Similarly, Hotel Generated Content is equally important. Hotels are more than beds and effective video presentations can tell a compelling story - a story about what makes the hotel appealing and unique. A video walk-through of rooms is essential, as are video tours in different areas of a hotel. The goal is to highlight what makes the property exceptional, but also to show real people having real fun - an experience that prospective guests can have too. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.