The Overlooked Key Elements of Employee Integration

The introduction of a new employee to your hotel is more multidimensional than we previously thought

By Lisa Seay Founder, Element C | March 11, 2018

Welcoming new employees is likely something you do often. So often, in fact, that it might feel more like a process than an opportunity. A have-to-do instead of something that could really make a difference in the experience of that employee. A requirement involving a series of tasks rather than a chance to build a long-term relationship.

In a report by the Society for Human Resource Management, Onboarding New Employees: Maximizing Success, onboarding is defined as the thing that helps new hires adjust to the social and performance aspects of their jobs, so they can quickly become productive, contributing members of the organization. Done well…it might even distinguish your organization as a great place to work.

Yet, despite the opportunity companies have to set themselves apart, we see them limiting their new employees to an experience that simply consists of getting to know the names of their co-workers, learning a little bit about the company history and shadowing someone who does the job they will do.

But, it doesn't have to be that way. Come along on a journey. One where your employee's introduction to your organization is more than meeting a few people, signing their new hire paperwork and learning how to clock in and out. This journey is more of an experience. And, as with any good experience, it has been thoughtfully planned with attention given to what we want to create for our new team member--a spirit of inclusion and opportunity that ultimately reinforces the decision made to join the organization and sets the foundation for a long-standing employment relationship.

This is a journey from introduction to integration.

The Introduction Gap

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Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.