The Overlooked Key Elements of Employee Integration

The introduction of a new employee to your hotel is more multidimensional than we previously thought

By Lisa Seay Founder, Element C | March 11, 2018

Welcoming new employees is likely something you do often. So often, in fact, that it might feel more like a process than an opportunity. A have-to-do instead of something that could really make a difference in the experience of that employee. A requirement involving a series of tasks rather than a chance to build a long-term relationship.

In a report by the Society for Human Resource Management, Onboarding New Employees: Maximizing Success, onboarding is defined as the thing that helps new hires adjust to the social and performance aspects of their jobs, so they can quickly become productive, contributing members of the organization. Done well…it might even distinguish your organization as a great place to work.

Yet, despite the opportunity companies have to set themselves apart, we see them limiting their new employees to an experience that simply consists of getting to know the names of their co-workers, learning a little bit about the company history and shadowing someone who does the job they will do.

But, it doesn't have to be that way. Come along on a journey. One where your employee's introduction to your organization is more than meeting a few people, signing their new hire paperwork and learning how to clock in and out. This journey is more of an experience. And, as with any good experience, it has been thoughtfully planned with attention given to what we want to create for our new team member--a spirit of inclusion and opportunity that ultimately reinforces the decision made to join the organization and sets the foundation for a long-standing employment relationship.

This is a journey from introduction to integration.

The Introduction Gap

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Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.