Hyatt Selects Cendyn E-Concierge for Global Use
Unique Program Allows Customers to Interactively Book Services at Hyatt Hotels Worldwide
BOCA RATON, FL, March 28, 2006. Hyatt Hotels & Resorts has contracted with Cendyn for its E-Concierge customer relationship tool for use by the 216 Hyatt hotels and resorts in 44 countries around the world, operating under the Hyatt(R), Hyatt Regency(R), Grand Hyatt(R) and Park Hyatt(R) brands.
Hyatt's E-Concierge online planner allows guests to plan the ultimate customized itinerary prior to arrival with the simple click of a mouse. Hyatt's guests traveling on leisure or business can better plan for meals or schedule a relaxing spa visit around their busy schedules. Likewise, reserving tee times or arranging adventure travel excursions in advance of arrival means travelers do not have to waste time making decisions once on property.
"E-Concierge assists hotels in creating a streamlined reservations process which ultimately increases guest loyalty. We are delighted that Hyatt has chosen Cendyn for this important company initiative" said Charles Deyo, Cendyn's President.
Hyatt's E-Concierge program allows customers to interactively book services at hotels prior to arrival. The types of services include room service, dinner reservations, transportation, room requests, golf, tennis, arrival amenities, spa treatments and more. With Hyatt's E-Concierge system outside activities can also be arranged such as adventure and jeep tours, theatre tickets and hot air balloon rides. The system is also being interfaced to other third party reservation systems for real time confirmation of customers' requests.
"Many of our guests prefer to book their travel and associated activities online. Enhancing the overall travel experience for our guests through the convenience provided by E-Concierge suits their desires and we are delighted to be providing this service for them," said, Joan Lowell, Vice President of Electronic Distribution for Hyatt Hotels Corporation.
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
