Indigenous Design for Hotels: If it's Tuesday, Are We in Belgium or DC?

By Anthony DiGuiseppe Principal, DiGuiseppe Architect | June 23, 2013

When I was asked to write this article on Design trends in Hospitality one of the ideas that came to me was of the seasoned traveler who longed to experience the world and really experience it. What does that mean? We travel for pleasure, for business, for research, for family, but most of all I travel as most of what I believe others do now and for the past 15 years, for experiences and so the 1969 movie written by Robert Shaw starring Suzanne Pleshette, and Ian Mcshane called "If This is Tuesday We Must Be in Belgium" seemed an appropriate way to begin.

It seems that in the early 60's and 70's what people wanted, and what the marketing directors thought we all wanted was sameness. I call it the Macdonald's syndrome, consistency, the same thing no matter whether you were in Des Moines or LA, or New York or Houston, American demanded the sameness they were to expect or were taught to expect. This rule applied to food, and especially to hotels and the hospitality industry. The Major brands built their pyramids on this concept, the colors the style, the uniforms and the operations were all the same no matter where you stayed, and as the general middle class gained more wealth and their worlds expanded with television and then internet the places that people had access to exponentially increased with each decade.

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W Hotel Istanbul... Old jail converted

The idea of sameness in hotel design and hospitality is a credo is long gone… with the advent of the" boutique" hotel as coined by Ian Schrager, the hotel and where to stay has become an experiential lifestyle choice by the public. All the "Major Hotel Brands" want to have their niche in the boutique hotel lineup. Why? The soothsayers of the industry that we the mavericks had developed hotels that not only provided personalized service but where the antithesis of the brand or the sameness concept. Why were they getting so successful? People like Chip Conley developed small hotels that were local, that embodied the locale culture and art. Hotels were developed in buildings that were not hotels but adapted into hotels from jails, such as the Boston property or the W in Istanbul, or catering to a particular lifestyle like the award winning Iron horse in Milwaukee.

So, as hospitality designers, what is changing here in the way we look at a project, what is the storytelling that goes on as I heard Roger Thomas say at one of the HD summits…the idea of what is special about the place we are designing, what does it mean, what was there before this hotel, and what is the indigenous nature of the area, culture that embodies the place we visit for a brief moment in time... that we want to experience when we travel.

We, as designers, need to look further into the past when we think about the concepts of a project. How do we bring in the local art, the culture and the country or locale into the experience that the traveler will experience and come away with a wow, an education that this is really experiencing the local universe?

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Coming up in June 2019...

Sales & Marketing: Selling Experiences

There are innumerable strategies that Hotel Sales and Marketing Directors employ to find, engage and entice guests to their property, and those strategies are constantly evolving. A breakthrough technology, pioneering platform, or even a simple algorithm update can cause new trends to emerge and upend the best laid plans. Sales and marketing departments must remain agile so they can adapt to the ever changing digital landscape. As an example, the popularity of virtual reality is on the rise, as 360 interactive technologies become more mainstream. Chatbots and artificial intelligence are also poised to become the next big things, as they take guest personalization to a whole new level. But one sales and marketing trend that is currently resulting in major benefits for hotels is experiential marketing - the effort to deliver an experience to potential guests. Mainly this is accomplished through the creative use of video and images, and by utilizing what has become known as User Generated Content. By sharing actual personal content (videos and pictures) from satisfied guests who have experienced the delights of a property, prospective guests can more easily imagine themselves having the same experience. Similarly, Hotel Generated Content is equally important. Hotels are more than beds and effective video presentations can tell a compelling story - a story about what makes the hotel appealing and unique. A video walk-through of rooms is essential, as are video tours in different areas of a hotel. The goal is to highlight what makes the property exceptional, but also to show real people having real fun - an experience that prospective guests can have too. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.