Indigenous Design for Hotels: If it's Tuesday, Are We in Belgium or DC?

By Anthony DiGuiseppe Principal, DiGuiseppe Architect | June 23, 2013

When I was asked to write this article on Design trends in Hospitality one of the ideas that came to me was of the seasoned traveler who longed to experience the world and really experience it. What does that mean? We travel for pleasure, for business, for research, for family, but most of all I travel as most of what I believe others do now and for the past 15 years, for experiences and so the 1969 movie written by Robert Shaw starring Suzanne Pleshette, and Ian Mcshane called "If This is Tuesday We Must Be in Belgium" seemed an appropriate way to begin.

It seems that in the early 60's and 70's what people wanted, and what the marketing directors thought we all wanted was sameness. I call it the Macdonald's syndrome, consistency, the same thing no matter whether you were in Des Moines or LA, or New York or Houston, American demanded the sameness they were to expect or were taught to expect. This rule applied to food, and especially to hotels and the hospitality industry. The Major brands built their pyramids on this concept, the colors the style, the uniforms and the operations were all the same no matter where you stayed, and as the general middle class gained more wealth and their worlds expanded with television and then internet the places that people had access to exponentially increased with each decade.

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W Hotel Istanbul... Old jail converted

The idea of sameness in hotel design and hospitality is a credo is long gone… with the advent of the" boutique" hotel as coined by Ian Schrager, the hotel and where to stay has become an experiential lifestyle choice by the public. All the "Major Hotel Brands" want to have their niche in the boutique hotel lineup. Why? The soothsayers of the industry that we the mavericks had developed hotels that not only provided personalized service but where the antithesis of the brand or the sameness concept. Why were they getting so successful? People like Chip Conley developed small hotels that were local, that embodied the locale culture and art. Hotels were developed in buildings that were not hotels but adapted into hotels from jails, such as the Boston property or the W in Istanbul, or catering to a particular lifestyle like the award winning Iron horse in Milwaukee.

So, as hospitality designers, what is changing here in the way we look at a project, what is the storytelling that goes on as I heard Roger Thomas say at one of the HD summits…the idea of what is special about the place we are designing, what does it mean, what was there before this hotel, and what is the indigenous nature of the area, culture that embodies the place we visit for a brief moment in time... that we want to experience when we travel.

We, as designers, need to look further into the past when we think about the concepts of a project. How do we bring in the local art, the culture and the country or locale into the experience that the traveler will experience and come away with a wow, an education that this is really experiencing the local universe?

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Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.