Marien Coral by Hilton Garners Highest Guest Responses
Top Scoring Property in Puerto Plata, Dominican Republic, Hits A High Note
PUERTO PLATA, DR, September 26, 2006. Garnering an excellent score card from discerning guests is no easy task, but Mari'en Coral by Hilton has obtained just that from the hundreds of guests filling out questionnaires after their vacations are over. To ensure fairness and accuracy, these questionnaires are sent after they check out by the Hilton Corporate offices and the responses are sent back there-not to the hotels. Called the Guest Service Tracking System, or GSTS, it serves as a benchmark by which the hotels measure themselves in terms of service and facilities. During the latest polls, Mari'en Coral by Hilton ranked #1.
"We are very proud to have reached our goal of excellent customer service at Mari'en Coral by Hilton," said Luis Liriano, General Manager of the Mari'en Coral by Hilton.. "We will strive to maintain this top honor, and are committed to keeping our overall quality and commitment to our guests."
Each month, Hilton Hotels Corporation mails satisfaction surveys to the guests who have stayed at different Hilton Hotels in the Caribbean. The survey asks the guest to rate their satisfaction with their stay at the hotel in areas such as cleanliness of guest room, service at check-in/check-out, friendliness of staff, quality of bed comfort, quality of food and beverage and much more. The corporate office then scores each question based upon a 100-point scale and publishes the results of the survey for each hotel. These results help each hotel to know what areas they are doing best in and which need more attention.
"We are extremely proud of our hotel's achievement. The top honors, though, go to the tireless dedication and hard work of our employees," commented Liriano.
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